GGF Member
Improving Your Home
When looking for replacement windows, double glazing, new
doors or a conservatory for your home - a GGF Member organisation
such as Northwich Glass is the right place to start!
The Glass and Glazing Federation (GGF) is the trade association that represents over 60% of the home improvement industry by turnover. The GGF's opinion is also regularly sought by Government on Regulation and Consumer issues.
7 Reasons why you should use
a GGF Member when improving your home:
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Your Deposit is Protected by the GGF Deposit Indemnity Scheme
-
All GGF Member Companies are Vetted
-
GGF Companies work to a Code of Good Practice & GGF Glazing Manual
-
Customer Charter
-
FREE Conciliation Service
-
Conduct is monitored and regulated
-
Your installation will comply with the Building Regulations
1. Your Deposit is Protected
- Deposit Indemnity Scheme
Deposits placed with GGF Members are protected by the
GGF's independent Deposit Indemnity Scheme, which safeguards
deposits up to £3,000 or 25% of the contract price, whichever is
lower.
2. All Companies are
Vetted
All GGF Members who supply, fit or install replacement
windows, double glazing, Energy Efficient windows, doors and
conservatories have been trading for at least 3 years and are
vetted to ensure quality of service: this vetting process includes
making a site visit to the company's premises, checking 2 years of
their accounts and taking up trade and consumer references.
3. GGF Member Companies work
to a GGF Code of Good Practice & the GGF Glazing Manual
All GGF Members work to a GGF Code of Good Practice and to
the Technical Standards laid out in the GGF Glazing Manual. Click here to view the GGF Code of Good
Practice.
4. Customer Charter
GGF has a Customer Charter offering consumers:
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Advice on where to buy
-
Advice on what to buy
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Safeguarding of purchases
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Quality service at all times
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Continued customer care.
Download a copy of the GGF Customer Charter here.
6. Conduct is monitored and
regulated
The GGF monitors and regulates the conduct of its Members
to ensure that customers are treated fairly.
7. Your installation will
comply with the Building Regulations
All GGF Members will comply with the Building Regulations
when replacing your windows and doors, this includes ensuring
safety glazing is installed in critical locations as well meeting
the thermal performance requirements for the replacement products.
All replacement windows and doors installed within England and
Wales need to be registered; this can be done in a number of ways -
through registration with a self-certification scheme such as FENSA
or through your Local Building Control. A certificate of compliance
will be issued, this is required whenever there is a legal transfer
of the property by your solicitor.
The GGF provides a FREE Conciliation Service, should a domestic customer and a Member company not see eye to eye over work carried out. In the rare cases that this does not work, the GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.
